[3.3.x] Support Forum • Activation email is never received and gets bounced back when signing up.

Support Request Template
What version of phpBB are you using? phpBB 3.3.11
What is your board's URL? http://60amps.com
Who do you host your board with? Home server - Ubuntu 22.04.3 LTS
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What extensions do you have installed? ACP Add User 1.0.5
Advanced BBCode Box 3.3.7
B3P Lottery Module 1.0.0
Basic Footer Socials 1.0.2
Board3 Portal 2.3.0
Board Announcements 1.2.1
Board Rules 3.0.0
Discord Notifications 3.0.6
Download System 1.2.0
Header Link 3.2.2
Left Side Post Profiles 1.0.0
mChat 2.1.4
Member Avatar & Status 3.2.7
Opt-In Cookie Manager 2.0.4
Password Strength 1.3.0
phpBB Media Embed PlugIn 2.0.1
Prime Notify 1.0.7
Private Message Box Status Bars 2.0.4
Quick Login 1.1.3
Snowstorm and Lights 1.0.4
Stop Forum Spam 1.4.0
Style Changer 2.8.1
Ultimate Points Extension 1.2.7
Youtube Videos Gallery 1.0.9
What styles do you currently have installed? Prosilver, Prosilver Special Edition, Multi-Design
What language(s) is your board currently using? British English
Which database type/version are you using? MariaDB
What is your level of experience? New to PHP but not phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? This problem became noticeable once I setup SMTP and tried to sign up on my website.
Please describe your problem. First I would like to say this site is just an experiment.

When trying to sign up on my site, you will never receive the activation email. The activation email gets bounced back. However, the test email function build in to PHPBB works fine and you will receive the test email telling you everything is configured correctly.

Below is what the rejected email says:

This is the mail system at host NEW-01-3.privateemail.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to support@namecheap.com

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<xxxxxxxxx@gmail.com>: host prod-lbout-phx.jellyfish.systems[162.255.118.36]
said: 554 5.7.1 Rejected due to high probability of spam (in reply to end
of DATA command)

My domain name is through namecheap.com, my email used for SMTP is through privateemail.com.
I have used the same email provider in the past with PHPBB and never had this issue.

When I contacted my email provider about this issue they replied:

Namecheap Private Email Team
11:08???AM (1 hour ago)
to me

Hello,

Thank you for contacting our Namecheap Support!

Per our technicians' check, it is needed to fix the following issues: SUBJ_EXCESS_QP: Checks for excessive use of quoted-printable (QP) encoding in the email subject line.

TO_EXCESS_QP: To header that contains encoded characters while quoted-printable is not needed as all symbols are 7bit.

Please let us know if you have any questions.

Regards,

Yaroslav Tsyhaniuk

Private Email Customer Support

Namecheap, Inc

If someone could point me in the right direction it would be greatly appreciated..
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Statistics: Posted by sw.inbox — Fri Dec 22, 2023 6:14 pm

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