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[3.3.x] Support Forum • Re: There's a Virus I Can't Get Rid of

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If your board has been hacked, please do the following before making any modifications to your board (this includes changing passwords, editing files, running the Support Toolkit, etc.):
  1. Save an archive file comprising copies of all the files (this can be done by creating a zip or tarball of the files).
  2. Save a copy of the database.
  3. Save the server access logs for the time of the hack (they may be available in the ???logs??? directory on the server, in your host???s control panel or only by request directly from your host).
  4. File a report in the incident tracker. Attach the items from steps 1-3 when you file the report or upload them to a secure location for the incident investigation team to download. Please do not start a new topic on the board, the proper place for incidents reports is the tracker.

Statistics: Posted by KevC — Sun Dec 24, 2023 3:32 pm



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